1. GENERAL
These terms of sale apply to any sale of goods from Støttt AS unless another condition has been agreed in writing. When ordering, the buyer is considered to have accepted the terms of sale. A valid agreement does not exist until Støttt AS has confirmed the order.
2. THE PARTIES
The seller is Støttt AS [Contact address], [e-mail], [telephone number], [organization number], and is hereinafter referred to as the seller / seller.
The buyer is the consumer and / or trader who makes the order, and is hereinafter referred to as the buyer / buyer.
3. SAFETY DECLARATION
Støttt AS puts your safety in focus when you shop at our web shop. All information about customer data stored with us is the customer's private and will not be available to anyone other than the customer himself and employees at Støttt AS. Personal customer information is stored on our servers and is only used to process orders and deliveries. Customer data and history stored in the system are stored for at least 10 years in accordance with Norwegian Accounting Act.
E-mail will not be sent to your e-mail address if you do not want it. The exception is order confirmations on orders you place with us.
4. SALES PLEDGE
Støttt AS has a sales lien on the delivered goods until this has been paid in full. Until this has happened, the buyer does not have the right to pledge, sell or otherwise transfer the item from the stated item address without Supported 's written consent. The buyer otherwise undertakes to treat sales-liable goods with due care and keep these insured in the event of loss or damage. What the sales pledge includes will appear from the order confirmation, packing slip and / or invoice related to the individual delivery.
5. DELIVERY / DELIVERY TIME
All deliveries of goods are sent directly from our distributors, and will be delivered by post, courier, own drivers or other means of transport. Deliveries will be effected and invoiced on an ongoing basis. The risk passes to the buyer upon delivery at the agreed place of delivery. Støttt AS will work to deliver your item as soon as possible, if the item is delayed we will inform about the estimated delivery time. Normal delivery time is [number] days.
Støttt AS does not take responsibility for losses the customer suffers as a result of a longer delivery time unless otherwise agreed in writing].
6. PRICES AND PAYMENT
All prices are stated both incl. And ex. VAT. We reserve the right to change prices and specifications on the Internet pages without further notice. We also disclaim any responsibility for any errors in our price lists.
The seller can demand payment for the item from the time it is sent from the seller to the buyer.
If the buyer uses a credit card or debit card when paying, the seller can reserve the purchase price on the card when ordering. The card will be charged the same day as the item is sent.
7. WARRANTY
Warranty does not cover defects that have arisen due to the buyer's incorrect use or installation. Repairs are only covered when the item has been delivered according to standard return conditions.
8. DEADLINE FOR CONSUMER PURCHASES
In the case of consumer purchases, the rules of the Withdrawal Act apply, and when delivering goods to the consumer, a withdrawal form is attached. The form must be used if the customer wishes to reverse the purchase, and all accessories and original packaging must be returned together with the item.
The buyer must notify the seller of the use of the right of withdrawal within 14 days from the deadline begins to run. The deadline includes all calendar days. If the deadline ends on a Saturday, public holiday or public holiday, the deadline is extended to the nearest working day.
The cancellation deadline is considered complied with if notification is sent before the expiry of the deadline. The buyer has the burden of proving that the right of withdrawal has been exercised, and the notification should therefore be made in writing (right of withdrawal form, e-mail or letter).
The cancellation period begins to run:
- When purchasing individual items, the cancellation period will run from the day after the item (s) is received.
- If a subscription is sold, or the agreement involves regular delivery of identical goods, the deadline runs from the day after the first shipment is received.
- If the purchase consists of several deliveries, the cancellation period will run from the day after the last delivery has been received.
The withdrawal period is extended to 12 months after the expiry of the original deadline if the seller does not state before the conclusion of the agreement that there is a right of withdrawal and a standardized withdrawal form. The same applies in the event of lack of information on terms, deadlines and procedures for exercising the right of withdrawal. If the trader provides the information during these 12 months, the cancellation period still expires 14 days after the day the buyer received the information.
When using the right of withdrawal, the item must be returned to the seller without undue delay and no later than 14 days from notification of use of the right of withdrawal has been given. The buyer covers the direct costs of returning the item, unless otherwise agreed or the seller has failed to state that the buyer will cover the return costs. The seller cannot set a fee for the buyer's use of the right of withdrawal.
The buyer can try or test the item in a responsible manner to determine the item's nature, properties and function, without the right of withdrawal lapse. If testing or testing of the item goes beyond what is justifiable and necessary, the buyer may be responsible for any reduced value of the item.
The seller is obliged to repay the purchase price to the buyer without undue delay, and no later than 14 days from the seller was notified of the buyer's decision to exercise the right of withdrawal. The seller has the right to withhold payment until he has received the goods from the buyer, or until the buyer has submitted documentation that the goods have been returned.
9. DELIVERY
Delivery takes place when the buyer, or his representative, has taken over the thing.
If the delivery time is not stated in the order solution, the seller must deliver the item to the buyer without undue delay and no later than 30 days after the order from the customer. The item must be delivered to the buyer unless otherwise agreed between the parties.
10. DELAY AND FAILURE TO DELIVER - BUYERS 'RIGHTS AND DEADLINE FOR NOTIFYING CLAIMS
If the seller does not deliver the goods or delivers them too late in accordance with the agreement between the parties, and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules in Chapter 5 of the Consumer Purchases Act, as the case may be. keep the purchase price back, require fulfillment, heve the agreement and / or require replacement from the seller.
In the event of a claim for default rights, the notification should, for evidentiary reasons, be in writing (eg e-mail).
10.1 Fulfillment
The buyer can maintain the purchase and demand fulfillment from the seller. However, the buyer can not demand fulfillment if there is an obstacle that the seller can not overcome, or if fulfillment will entail such a great inconvenience or cost for the seller that it is in significant disproportion to the buyer's interest in the seller fulfilling. Should the difficulties disappear within a reasonable time, the buyer can still demand fulfillment.
The buyer loses his right to demand fulfillment if he or she waits unreasonably long to advance the claim.
10.2 Lifting
If the seller does not deliver the goods at the time of delivery, the buyer shall encourage the seller to deliver within a reasonable additional deadline for fulfillment. If the seller does not deliver the item within the additional deadline, the buyer can cancel the purchase.
However, the buyer can cancel the purchase immediately if the seller refuses to deliver the item. The same applies if delivery at the agreed time was decisive for the conclusion of the agreement, or if the buyer has informed the seller that the time of delivery is decisive.
If the item is delivered after the additional deadline set by the consumer or after the time of delivery that was decisive for the conclusion of the agreement, the claim for cancellation must be made within a reasonable time after the buyer became aware of the delivery.
10.3 Compensation
The buyer can claim compensation for a small loss due to the delay. However, this does not apply if the seller proves that the delay is due to an obstacle beyond the seller's control which could not reasonably have been taken into account at the time of the agreement, avoided, or overcome the consequences of.
11. DEFICIENCY OF THE GOODS - BUYER'S RIGHTS AND COMPLAINT DEADLINE
If there is a defect in the item, the buyer must within a reasonable time after it was discovered or should have been discovered, notify the seller that he or she will invoke the defect. The buyer has always complained in time if it happens within 2 months. from the defect was discovered or should have been discovered. Complaints can be made no later than two years after the buyer took over the item. If the product or parts of it are intended to last significantly longer than two years, the complaint period is five years.
If the item has a defect and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules in the Consumer Purchase Act, Chapter 6, withhold the purchase price, choose between correction and re-delivery, demand price reduction, demand termination of the agreement and / the seller.
Complaints to the seller must be made in writing.
11.1 Correction or redelivery
The buyer can choose between claiming the defect corrected or delivery of similar items. The seller may nevertheless oppose the buyer's claim if the implementation of the claim is impossible or the seller causes unreasonable costs. Correction or re-delivery must be made within a reasonable time. The seller is in principle not entitled to make more than two remedial attempts for the same defect.
11.2 Price reduction
The buyer can demand a suitable price reduction if the item is not corrected or returned. This means that the ratio between reduced and agreed price corresponds to the ratio between the value of the item in defective and contractual condition. If there are special reasons for it, the price reduction can instead be set equal to the significance of the defect for the buyer.
11.3 Lifting
If the item has not been repaired or returned, the buyer can also cancel the purchase when the defect is not there
immaterial.
12. SELLER'S RIGHTS IN THE EVENT OF THE BUYER'S DISAPPOINTMENT
If the buyer does not pay or fulfill the other obligations under the agreement or the law, and this is not due to the seller or circumstances on the seller's part, the seller may, in accordance with the rules in the Consumer Purchase Act, Chapter 9, depending on the circumstances. hold the item back, demand fulfillment of the agreement, require the agreement raised as well as require replacement from the buyer.
The seller will also be able to claim according to the circumstances interest on late payment, collection fee and a reasonable fee for uncollected goods.
12.1 Fulfillment
The seller can maintain the purchase and demand that the buyer pay the purchase price. If the item is not delivered, the seller loses his right if he waits unreasonably long to advance the claim.
12.2 Lifting
The seller may terminate the agreement if there is a material default or other material default on the part of the buyer. The seller can still not withdraw if the entire purchase price has been paid. If the seller sets a reasonable additional deadline for fulfillment and the buyer does not pay within this deadline, the seller can cancel the purchase.
12.3 Interest on late payment / collection fee
If the buyer does not pay the purchase price in accordance with the agreement, the seller can demand interest on the purchase price in accordance with the Late Payment Interest Act. In the event of non-payment, the claim may, after prior notice, be sent to the Buyer may then be held liable for fees under the Debt Collection Act.
12.4 Fee for uncollected non-prepaid goods
If the buyer fails to collect unpaid goods, the seller may charge the buyer a fee. The fee shall maximum cover the seller's actual outlay to deliver the item to the buyer. Such a fee cannot be charged to buyers under 18 years of age.
13. WARRANTY
Warranty given by the seller or manufacturer gives the buyer rights in addition to those the buyer already has hair under mandatory legislation. A guarantee thus does not imply any restrictions on the buyer's right to complaint and claims in the event of delay or defects pursuant to items 9 and 10.
14. PERSONAL INFORMATION
Responsible for processing for collected personal information is the seller. Unless the buyer agrees to something else, the seller may, in accordance with the Personal Data Act, only collect and store the personal data that is necessary for the seller to be able to carry out the obligations under the agreement. The buyer's personal information will only be disclosed to others if it is necessary for the seller to implement the agreement with the buyer, or in statutory cases.
15. LIMITATION OF LIABILITY THAT THE CUSTOMER IS NOT A CONSUMER
Støttt AS is only liable to pay compensation if the customer's loss is due to Støttt AS having caused the loss through negligence. The liability for damages under the preceding sentence is limited to an amount corresponding to the purchase price for the product in question.
Støttt AS is only liable for indirect losses and consequential losses if the loss is caused by Støttt AS through gross negligence or intent.
16. CONFLICT RESOLUTION
Any dispute concerning this Agreement shall be settled in accordance with Norwegian law.
Any dispute shall be settled amicably. Complaints can be submitted by consumers to the Consumer Council.
If no agreement is reached, the dispute shall be settled at Støttts' venue in Oslo.